Acceptable use terms
Rules for how Cygrids services may be used. The terms protect customers, users, third parties, and the technical infrastructure.
This is a summary - contact us for the complete agreement documents.
Use the services legally and responsibly
The customer must use the services in a way that complies with law, agreements, accepted practice, and reasonable technical limitations.
Legal content
Content, data, and activity in the services must be lawful and must not infringe rights, confidentiality, privacy, or other protected interests.
Respect third parties
The services may not be used in a way that disrupts, harms, or improperly burdens third parties, other customers, or external networks.
Secure resources
The customer must protect its accounts, systems, and resources against unauthorized access and use reasonable security measures for the relevant environment.
Use that is not permitted
The following activities are examples of use that may breach the terms and lead to action.
Spam and unauthorized communication
The services may not be used for spam, phishing, attempted fraud, misleading mailings, or other unauthorized mass communication.
Intrusion and circumvention
Intrusion attempts, scanning without authorization, security circumvention, unauthorized access, and similar activity are prohibited.
Malicious code
It is not permitted to store, run, distribute, or facilitate malicious code, botnets, malware, or other activity that compromises systems.
Unauthorized resource use
The services may not be used in a way that causes unreasonable load, disruption, or risks to other customers, networks, or Cygrids operations.
Unauthorized content
Material or activity that is illegal, infringes rights, or is otherwise not permitted under an agreement or applicable law is not accepted.
Secure operation of your own environments
The customer is responsible for its use, its users, and the data processed in the customer environment unless otherwise expressly agreed.
Security and updates
The customer is responsible for configuration, security updates, permissions, and access to the systems and applications the customer manages.
Passwords and accounts
Passwords, keys, and administrator accounts must be protected against unauthorized access and shared only with people who need access.
Backups
The customer is responsible for backups of its own data unless backup, restore, or specific retention is expressly included in the agreed service.
Content and use
The customer is responsible for content, traffic, user accounts, and activity in the customer environment, including activity by the customer's own end users.
Reporting, investigation, and action
Cygrids handles suspected abuse step by step, but may act immediately when there are urgent risks to security, operations, or third parties.
Report
Suspected abuse can be reported via kontaktsidan. Include relevant logs, timestamps, IP addresses, or other information that helps the investigation.
Investigation
Cygrids may contact the customer, request action, review technical indicators, and document the course of events based on the agreement and applicable law.
Action
In confirmed or likely abuse cases, Cygrids may limit traffic, pause a service, require correction, or take other proportionate measures.
Urgent risks
Where there are urgent risks to operations, security, other customers, or third parties, Cygrids reserves the right to temporarily suspend or limit services before a full investigation is complete.
Do you need to report abuse?
Use the contact path for abuse cases and include as much technical documentation as possible.
