Terms and conditions
General information about the terms that apply to Cygrids services. The applicable terms are set out in the relevant customer agreement, quote, and appendices.
This is a summary. Contact us for the full contractual documentation.
Which services the terms apply to
The terms apply to Cygrids infrastructure, operations, support, and add-on services unless otherwise stated in a quote, order confirmation, or separate agreement.
Services and add-ons
The terms may cover server operations, virtual environments, storage, backup, Co-Location, private cloud, support, and related consulting and managed services.
Order of documents
If a customer-specific agreement, quote, or appendix contains specific terms, the document hierarchy agreed by the parties applies.
Tailored quotes
Tailored quotes specify their own scope, pricing, delivery terms, and responsibilities. Contact us using the quote request form for documentation tailored to your requirements.
General commercial framework
Billing, contract term, and notice period may vary depending on the service, order, and customer agreement.
Billing
Services are normally billed monthly or annually, depending on the agreement. Any exceptions should be stated in the quote, order, or agreement.
Contract term
Contract terms and renewal conditions are defined in each agreement. Standardized and custom service configurations may therefore have different commercial terms.
Termination
Notice periods vary by agreement and should always be checked against the applicable agreement before requesting a change or termination.
Service levels are defined separately
Support model, response times, availability, and any compensation are set out in the agreed SLA or support appendix.
Support and SLA overview
See Support & SLA for an overview of how Cygrids describes support, ticket handling, and service levels.
Agreed levels
The exact service levels, response times, and commitments are governed by the customer’s current agreement and any appendices.
Request the right agreement documentation
Current documents and contact details are provided for procurement, legal review, and contract-related inquiries.
Document hub
Overviews and references are available under Documents. The page also identifies which documents are public and which are available on request.
Contact Cygrids
For questions about agreements, appendices, or customer-specific terms, use the contact page and we will direct your inquiry to the appropriate person.
Do you need the full contractual documentation?
Tell us which service or procurement process is involved, and we will provide the relevant terms, appendices, and point of contact.
