Support
Opening Hours
Before calling our support, please read about known errors that our technicians are remedying.
You can always, 24/7, report an error by email to support@cygrids.com
In case of major malfunctions, we prioritize updating the status page with information and correcting errors. There may therefore be limited accessibility.
Please call designated numbers. Please have a valid contract number.
System Status
Before calling our support, please read about known errors that our technicians are remedying.
In case of major malfunctions, we prioritize updating the status page with information and correcting errors. There may therefore be limited accessibility.
For current operating status, please go to following link: status.cygrids.com
Support Tools
These tools allow Cygrids technicians to remotely take over your computer and solve issues.
You'll see exactly what the technician does and you can cancel the session at any time.
There is a variant for PC and one for MAC.
Instructions: Click the icon and then select Run.
